FAQs

FAQs

1. How is the product quality at Pursify.co?

At Pursify.co, we hold our factory staff to strict standards of professionalism, experience, and credibility. We guarantee 100% quality and service, along with competitive prices. Customer satisfaction is our top priority, and we are dedicated to providing the best products and service. If you have any suggestions or questions, please contact our customer service team.

2. What is the processing time for my order?

Processing time refers to the period it takes to tailor your items. This time varies depending on the item:

  • Dresses: Approximately 2-5 calendar days
  • Shoes: Typically, 3-7 calendar days.

We strive to prepare and dispatch your items as quickly as possible after you place an order on our website.

3. Will I receive a notification when my items are shipped?

Yes, you will receive an email with the tracking number once your items are shipped. If your items are out of stock or if there are any issues, we will contact you via email to resolve the problem.

4. When will I receive my order after placing it?

Four key factors influence the delivery time of your order:

1. Shipping Method:
    • USPS: 7-15 days to the US, 10-25 days to other countries.
    • FedEx: 2-7 business days. Choose expedite shipment if you prefer this method.

2. Time in Transit: 

Varies based on your location and the shipment's origin.

3. Item Processing Time:

    • Women’s Clothing and Accessories: Approximately 3 working days.
    • Shoes: Approximately 3-7 working days.

We will prepare your items as swiftly as possible after you place an order.

4. Unavoidable Delays: 

While we aim to ship your items promptly, factors such as bad weather, strikes, and other unforeseen events may cause delays. We will do our best to mitigate these and prioritize your order with the shipping company.

    5. What are the main shipping methods?

    • Standard Shipping: 7-25 days to all major destinations. It costs less but takes longer than expedited shipping. Note that this estimate does not include order processing time.
    • Expedited Shipping: 3-7 days to all major destinations. This is the fastest shipping method and costs more. For detailed shipping costs, please contact us at support@pursify.co.

    6. How will my items be shipped?

    • United States Customers: Shipped via Epacket or USPS. (Standard Shipment)
    • International Customers: Shipped via USPS. (Standard Shipment)

    If you need other shipping methods such as DHL, please contact us for more information.

    Feel free to reach out to us for any additional queries at support@pursify.co. We're here to help!